In today’s issue I would like to talk with you about working remotely with clients. Working with clients itself is not, easy.
But working with the clients 100% remotely is the real challenge.
For you it’s challenging because:
But it’s challenging for the client as well because:
Those are real issues.
You may ask: “Is it even worth the struggle?; Shouldn’t I just work in the chilled local environment?”
My answer is: Yes, it worth it. And I will do my best to prove it to you in today’s issue.
Working locally is good to start with. But once you got some experience, entering the global market may bring you enormous returns (both in experience and $$$, especially if you don’t live in the USA/ Western Europe).
Below are my 6 tips, which you can use as an starting point:
The less trust is there naturally, the more trust you need to bring purposefully.
Working in the remote mode is a highly “low-trust” venue.
How can you fight this reality?
The exact steps are niche-specific, but the general principle is… well… general.
Especially the newbies find it an interesting approach to “try to bluff” where they live.
They buy a USA SIM, check the New York weather, and then cold call to NY firms and chat about the “lazy rainy day we got today” while sitting at 45 Celsius in Delhi.
I get what’s tempting on it. But it’s not worth it. Trust me. You got just one name and one reputation.
It may bring short-term gains, as it may be easier to close the sale but if the client finds the truth, your deal is done, and your reputation is destroyed.
Keep patient. Don’t cut the corners. And keep in mind: Your goal is not to close the sale tomorrow. Your goal is to benefit from the global remote economy in 20 years.
The project is owned by both you and your client. Staying in touch is a great way of how to keep the client engaged and “in the project”.
If you got at least some references, taking the deposit is not optional.
It helps you in several ways:
How big the deposit should be?
It depends on your experience, niche, type of work… but anything between 10% – 100% may be a reasonable depo…
If you live in the same city as your client, the client is much calmer.
Knowing that in the worst case scenario (s)he can come to your office, and solve the issue, is a huge “mental insurance”.
Online you gotta replace that kind of insurance.
Replace it by being extremely approachable:
And if you think it’s not necessary just try to imagine you’re your client, and you may change your opinion rapidly.
It seems like obvious advice – yet the reality proves it isn’t.
Don’t let ask your customer for social proof or references. Don’t let them in the darkness of not knowing what you work on. Ever.
Optimize your whole process in a way the customer gets all the important info (and assurance) without having to ask you for it.
Pick the tips that make sense to you, and try to build your own unique system.
Keep in mind: You wouldn’t make a bulletproof system on the first try, but if you don’t start, you won’t get to the bulletproof system in 5 years either. Good luck.
“You wouldn’t make a bulletproof system on the first try, but if you don’t start, you won’t get to the bulletproof system in 5 years either.”
Remote is the book on remote work from the founders of the 37signals company, which later turned into Basecamp.
It’s definitely not a “must-read”, but if you’re interested in getting the most out of the remote work, give it a look.
You can skim the book pretty fast, or you can check my article on topic HERE.
Feedbag is a light-weight tool for getting the feedback from your clients. I like to use it especially with clients who find InVision too complex, and like to cooperate on the process heavily.
If you want upload a printscreen of your website there, you can use the GoFullPage Chrome addon.
You can check the Feedbag HERE.
Hope you like today’s issue, and let me know about your experience with working with clients remotely!